OnePlus users of older flagship models, including the OnePlus 9 Pro and 10 Pro, are reporting sudden motherboard failures, leaving devices with black screens and unresponsive touch. Users are seeking solutions from the company, citing concerns over quality and reliability.
OnePlus users have been plagued by a range of issues in recent years, from exploding phones and chargers to the “green line” display problem. The latest problem to surface is a sudden and unexpected failure of the motherboard in older flagship models, including the OnePlus 9 Pro and 10 Pro.
Reports have been flooding in from users whose phones have abruptly stopped working, leaving them with unresponsive devices and black screens. One OnePlus 10 Pro user experienced lag and overheating before their phone died, despite attempting various fixes. A trip to the service center revealed a dead motherboard, resulting in a costly repair bill.
Another OnePlus 10 Pro 5G user reported a similar experience after downloading a software update. The phone froze, became unresponsive, and ultimately would not charge. A service center technician diagnosed the issue as a dead motherboard, leading to a costly repair quote.
The frequency of these reports has raised concerns about the quality and reliability of OnePlus devices. While the company has yet to issue a public statement, the growing number of reports has sparked questions about its quality control measures and customer support practices.
Users impacted by the motherboard issue are hoping for a solution from the company, including free repairs, extended warranties, or software updates. However, it remains to be seen how OnePlus will address the growing concerns.
